Effective Date: September 24, 2026
This Refund and Returns Policy is issued by Möbel Alvisse S.à r.l., governing all return, exchange, and refund transactions for orders placed through our official e-commerce website www.mobelalvisse.com. Our core product lines include compact bathroom shelves, kitchen organizer shelves, and various small home storage solutions designed to tidy up tiny apartment corners and narrow spaces. This policy clearly defines all the terms and rules applicable to your post-purchase requests, and we explicitly emphasize that no standalone “refund only” request without product return is accepted under almost all scenarios on our platform. Please read all the terms below carefully before submitting any post-purchase application.
1. General Eligibility for Returns
We offer a 30-day valid return window counted from the date when you successfully receive your ordered storage products. To qualify for a return application, your submitted request must meet all the following requirements:
- The products you intend to return must be in their original, unused, and resellable condition, with no scratches, stains, or man-made damage caused by improper assembly, incorrect use, or post-delivery modification. All original factory packaging, attached instruction manuals, free mounting accessories, and spare parts that came with the products must be fully included when you send back the items.
- You are required to submit your return application via our official contact email [email protected] or reach out to our customer support team at +352 2740 4620, providing your valid order number, clear photos that show the current condition of the products, and the reason for your return request within the 30-day return window. Applications submitted beyond the 30-day period will not be approved for any return service.
- Critical Rule Reminder: We strictly do not accept any pure refund-only requests that do not require you to return the physical products you received, under the premise that the products have been successfully delivered to you in intact condition. This no “refund only” rule applies to all scenarios including but not limited to you ordering the wrong product model, you changing your mind about the purchase, or you finding the product does not perfectly match your expected decoration style. You must send back the corresponding items to our warehouse at 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg before we process any subsequent refund or exchange arrangement for you.
2. Exceptions to the No “Refund Only” Rule
The only extremely limited scenario where we may issue a full refund without requiring you to send back the product is when you receive a completely damaged, non-repairable item due to severe logistic accidents, and returning the broken product will cause unnecessary safety risks or extra excessive costs higher than the original product price. In this very rare case, our after-sales team will verify the damage situation through detailed unboxing photos and videos you provide, and only after our full confirmation will we approve a refund without product return. We will never approve such refund-only applications without rigorous multi-step verification to prevent fraudulent claims.
3. Procedures After Your Return Request Is Approved
Once our customer support team reviews and approves your eligible return application, we will send you a detailed authorized return shipping address along with a unique return tracking label. You need to ship the returned items back to our designated address within 14 calendar days after you receive this approval notification. You will be responsible for covering the full cost of the return shipping fees, unless the return request is caused by our confirmed mistakes such as us sending you the wrong product, or the product has inherent manufacturing defects that affect normal use.
After our warehouse team receives and fully inspects the returned items to confirm all products and accessories are intact and meet our return eligibility standards, we will notify you via email within 7 business days. You can choose to get a full refund of your original payment amount, or exchange the returned product for another different shelf model in our shop. The refund will be processed back to your original payment method, and it may take 3 to 10 additional business days for the amount to show up in your account, depending on the processing speed of your payment service provider.
4. Non-Eligible Situations for Returns and Refunds
The following situations do not qualify for any return, exchange, or refund application at all:
- Products that have been fully assembled, installed on walls, or put into long-term normal use and show obvious traces of wear.
- Customized or personalized special order products that are not part of our standard catalog storage shelf collections.
- Products returned without complete original packaging, missing accessories, or damaged due to improper packaging during the return shipping process.
- Any request for pure refund only where you refuse to return the intact delivered product to us, which will be directly rejected per our explicit policy terms.
5. Contact Information
If you have any questions about this Refund and Returns Policy, or need assistance with your post-purchase application, you can reach us through the following official channels:
- Company Name: Möbel Alvisse S.à r.l.
- Website: www.mobelalvisse.com
- Contact Email: [email protected]
- Contact Address: 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg
- Contact Phone Number: +352 2740 4620