Effective Date: September 24, 2026
This official Shipping Policy is issued by Möbel Alvisse S.à r.l., governing all delivery arrangements for compact home storage products including our full line of bathroom shelves, kitchen organizer shelves, and all other small space tidying solutions purchased through our e-commerce platform www.mobelalvisse.com. We are committed to delivering your ordered high-quality minimalist storage racks to your doorstep in a timely, transparent, and secure manner, and all details about our shipping coverage, processing timelines, delivery fees, tracking rules, and related post-shipment arrangements are clearly outlined in this policy. Please read through all terms carefully before completing your checkout process.
1. Order Processing Timeline
All successfully submitted and fully paid orders will enter our official processing queue within 24 hours after we confirm your payment is cleared. Our warehouse team located at 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg strictly follows a standardized workflow to verify the accuracy of every order, inspect the quality of your selected storage shelves, securely package items with shockproof protective materials to prevent any potential scratches or damage during transit, and affix the correct shipping label matching your provided delivery address. Normally, the full order processing period takes 1 to 3 business days, excluding public holidays in Luxembourg and weekends. You will receive an automatic confirmation email to notify you that your order has been officially received and is being processed, and a separate notification as soon as your parcel is dispatched from our facility.
2. Shipping Coverage Regions and Delivery Fees
We offer tiered shipping services covering all regions across Luxembourg, the broader European Economic Area, and select neighboring European countries:
- For all delivery addresses within Luxembourg: Standard ground shipping is completely free for any order with a total value exceeding 20 EUR, which covers almost all the compact storage shelves in our product catalog. For orders with a subtotal below 20 EUR, a flat standard shipping fee of 3.99 EUR will be applied at checkout. The estimated delivery window for domestic Luxembourg orders is 2 to 5 business days after the order leaves our warehouse.
- For delivery addresses across the rest of the European Economic Area: Free standard shipping is available for all orders with a total value over 50 EUR. A flat shipping fee of 7.99 EUR will be charged for all orders that do not meet the free shipping threshold. The estimated delivery time for these cross-border EEA orders ranges from 5 to 12 business days, depending on the specific location of your delivery address and local courier operational efficiency.
- For customers who wish to opt for expedited express delivery service to receive their items faster, you can select the expedited shipping option directly at checkout, with calculated shipping fees displayed clearly before you confirm payment. Expedited orders placed within Luxembourg can be delivered within 1 to 2 business days, and expedited EEA shipments can arrive within 3 to 7 business days after dispatch.
Please note that all customs duties and additional import taxes that may apply to deliveries in certain remote European regions are already included in our displayed shipping fees, so you will never encounter unexpected hidden extra charges when your parcel arrives at your address.
3. Parcel Tracking and Delivery Updates
As soon as your order is dispatched from our warehouse, we will send you a dedicated shipping notification email that includes your unique parcel tracking number, along with a direct link that you can use to check the real-time status and location of your shipment at any time. Our partnered courier services will send you proactive delivery reminders via SMS and email 48 hours before the scheduled delivery date, to confirm that someone is available at your provided address to sign for the parcel. If the first delivery attempt fails because no one is present to receive the package, the courier will leave a collection note at your doorstep, and you will have 7 calendar days to rearrange a second free delivery attempt or pick up your parcel at the local courier service point closest to your location.
4. Shipping Exceptions and Related Arrangements
We take full responsibility for any parcels that are confirmed to be lost in transit by our contracted courier provider. Once the loss verification process is completed, we can arrange a full reshipment of your ordered products at no additional cost to you, or process a full refund of your paid order value according to your explicit preference.
If your delivered parcel shows obvious signs of severe external damage when it arrives, we highly recommend that you take photos of the outer package and the unpacked product immediately, and send these visual proofs to our customer support team via [email protected] or call us at +352 2740 4620 within 48 hours after receiving the parcel, so we can quickly arrange a follow-up solution for you.
Please double-check the accuracy of your provided delivery address when you complete checkout. If you submit an incorrect or incomplete delivery address that results in your parcel being misdelivered or returned to our warehouse, you will be responsible for paying the extra reshipping fee to cover the cost of sending the items to your corrected valid address.
5. Contact Information
If you have any questions regarding our shipping services, estimated delivery timelines, or need help tracking your ongoing parcel, you can reach out to our dedicated logistics support team through the following official contact channels:
- Company Name: Möbel Alvisse S.à r.l.
- Website: www.mobelalvisse.com
- Contact Email: [email protected]
- Contact Address: 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg
- Contact Phone Number: +352 2740 4620