Effective Date: September 24, 2026
Welcome to the official e-commerce platform of Möbel Alvisse S.à r.l., accessible at www.mobelalvisse.com. These Terms of Service constitute a legally binding agreement between you as the platform user and Möbel Alvisse S.à r.l., governing all your access to, browsing of, and transaction activities on our website, including the purchase of our full catalog of compact home storage products such as bathroom shelves, kitchen organizer shelves, and other small-space tidying solutions. By accessing and using this website, you confirm that you have read, understood, and agreed to be bound by every term outlined in this document, in addition to our independent Privacy Policy, Shipping Policy, and Refund and Returns Policy published on the same platform. If you do not agree to all clauses of these Terms of Service, you are not authorized to continue using our website or completing any purchase transactions through our service.
1. Basic Service Overview
Möbel Alvisse S.à r.l. is a registered company based in Luxembourg, with our physical operational and warehouse address located at 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg. We operate www.mobelalvisse.com as a dedicated e-commerce platform designed to sell minimalist, high-quality compact storage solutions built to organize underused nooks, narrow corners, and limited counter space in tiny apartments, small bathrooms, compact kitchens, and home workstations. Our service covers all regions within Luxembourg and all member states of the European Economic Area, with clear, standardized shipping, return, and customer support frameworks to deliver a reliable shopping experience to every user.
We reserve the right to modify, suspend, or discontinue any part of the website service, product catalog, or platform functionality at any time without prior public notice for operational, security, legal, or business adjustment reasons, and we will not be held liable to you or any third party for any resulting temporary service unavailability.
2. User Account Eligibility and Responsibilities
To create a registered user account on our platform, you must be at least 16 years of age, or have the explicit legal consent and supervision of a parent or legal guardian to use the service and make purchase transactions. When you complete the account registration process, you agree to provide accurate, current, and complete personal information, and you will promptly update your account details to keep them accurate at all times.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password, and all activities that occur under your registered account. You agree to immediately notify us via our official contact email [email protected] or phone line +352 2740 4620 if you detect any unauthorized access to your account, or any other security breach related to your platform account. We will not be liable for any loss or damage arising from your failure to secure your account details properly.
You are strictly prohibited from using another individual’s personal information to register an account without their explicit legal permission, and we reserve the right to reject account registration requests, or permanently suspend or terminate existing accounts that provide false information or violate these eligibility rules.
3. Product Information and Pricing Policy
All product listings published on www.mobelalvisse.com, including all the compact bathroom shelves, kitchen organizer racks, and other storage solutions in our latest arrivals and bestselling collections, are described as accurately as possible. We make every effort to display the real color, size, function, and material of each product correctly through product photos and detailed description text, but minor visual differences may exist due to varying screen display settings on different user devices, and these small inconsistencies will not be considered as non-conformity of the delivered product.
All product prices displayed on our website are denominated in Euros, inclusive of applicable Luxembourg value-added tax, but exclusive of shipping fees, which will be clearly calculated and displayed to you at the final checkout step before you confirm and submit your order. We reserve the right to adjust product prices, launch limited-time promotional activities, or modify shipping fee standards at any time, but any price changes will not affect orders that you have already successfully submitted and paid for before the adjustment takes effect.
While we strive to ensure all product pricing information on the website is completely error-free, occasional human or system errors may result in a displayed price that is significantly lower than the actual reasonable market price of the product. In such scenarios, we reserve the right to contact you to inform you of the pricing error, and give you the option to reconfirm the order at the correct price, or cancel the relevant order for a full 100% refund, before we process the shipment of your order.
4. Order Submission and Transaction Terms
When you click the final confirm checkout button to submit an order on our website, you are placing a legally binding purchase offer to us for the selected products in your shopping cart. After we receive your order information and successfully verify that your payment is fully cleared, we will send you an official order confirmation email to acknowledge the acceptance of your order, at which point a formal purchase contract is formed between you and Möbel Alvisse S.à r.l.
We reserve the right to reject any submitted order for reasonable circumstances including, but not limited to: the product you ordered is marked as out of stock and cannot be restocked within a reasonable period, there is an obvious error in the product price or product description displayed on the website, our system detects that the order is submitted by a fraudulent user with a history of malicious order cancellations, or your delivery address is located outside of our currently supported shipping coverage regions. If we reject your already paid order, we will process a full refund to you within 7 business days, and will not cause any unnecessary economic loss to you.
You confirm that you have the legal authority to use the selected payment method you submit at checkout, and all payment information you provide is valid and accurate. All payment processing on our platform is completed through fully PCI DSS certified secure payment gateways, and we never store full sensitive payment card details on our local servers to protect your financial security.
5. Acceptable Use Rules
When you access our website and use our services, you agree that you will not:
- Violate any applicable local, national, or European laws and regulations that apply to your use of the platform.
- Copy, modify, distribute, resell, or commercially exploit any part of the website content, including product photos, description text, platform design, and software code, without our explicit written authorization.
- Launch any automated system, program, or bot to access, scrape, or mine data from our website in a way that imposes excessive load on our server infrastructure and disrupts normal platform operation.
- Upload, send, or spread any malicious software, virus, or harmful code through our website contact form, comment section, or any other interactive function on the platform.
- Make any false, malicious, defamatory, or misleading statements about Möbel Alvisse S.à r.l., our brands, or our products, which may damage our market reputation or normal business operations.
- Abuse our customer support service by submitting a large volume of repetitive, meaningless inquiries, or harass our after-sales support staff through offensive language and inappropriate behavior.
If we confirm that you have violated the above acceptable use rules, we reserve the right to immediately restrict your access to the website, temporarily suspend your account, or permanently ban your account from using all our platform services, according to the severity of the violation.
6. Intellectual Property Rights
All content published on www.mobelalvisse.com, including but not limited to platform logo, text content, product images, graphic design, website interface layout, software code, and all other intellectual property related assets, are the exclusive property of Möbel Alvisse S.à r.l. You are only granted a limited, non-exclusive, non-transferable personal license to access and browse this website for the sole purpose of viewing product information and completing normal purchase transactions. No right, title, or interest of the above intellectual property assets is transferred to you through your use of the website.
You may not reproduce, duplicate, copy, sell, or resell any portion of our website content for any commercial purpose without our prior explicit written permission. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms of Service, and we reserve the right to take legal action to pursue full compensation for all resulting losses.
7. User-Generated Content
If you submit product reviews, feedback, suggestions, or other public user-generated content to our platform, you grant Möbel Alvisse S.à r.l. a perpetual, irrevocable, royalty-free, worldwide right to use, reproduce, modify, adapt, publish, and display such content on our website for the purpose of improving our product display and user reference experience. You confirm that you have all the necessary legal rights to authorize us to use the content you submit, and the content does not infringe the intellectual property rights, portrait rights, or privacy rights of any third party. We reserve the right to review, edit, or delete any user-generated content that we determine to be offensive, illegal, or not relevant to product feedback at our sole discretion.
8. Limitation of Liability
To the maximum extent permitted by applicable Luxembourg laws, Möbel Alvisse S.à r.l. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website services, including but not limited to lost profits, lost data, or business interruption losses, that exceed the total order value you paid to us in the 12 months prior to the incident that gives rise to the claim.
This limitation of liability does not apply to any situation where we cause personal injury to you through gross negligence, or any other liability that cannot be legally excluded under mandatory applicable consumer protection laws in the European Economic Area.
9. Modification of Terms
We reserve the right to update and modify these Terms of Service periodically to reflect changes to our business operations, new legal regulatory requirements, or adjustments to our platform functionality. When we make material changes to these terms, we will publish the revised updated version on this page with a new clearly marked effective date, and send a notification email to all registered user accounts to inform them of the key changes. Your continued use of our website and submission of new orders after the effective date of the revised terms will be deemed as your full acceptance of all the modified clauses.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of Grand Duchy of Luxembourg. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or any purchase transaction completed on our platform shall first be resolved through friendly negotiation between you and our company. If the dispute cannot be resolved amicably within 30 days, both parties agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall be the competent courts located in Luxembourg.
For consumer users located in the European Economic Area, you may also submit a complaint to the local alternative dispute resolution platform in your resident country to resolve the dispute without going through formal court procedures, if you prefer this method.
11. Contact Information
If you have any questions, inquiries, or concerns about any clause in these Terms of Service, you can reach our legal and customer support team through the following official contact channels:
- Company Name: Möbel Alvisse S.à r.l.
- Website: www.mobelalvisse.com
- Contact Email: [email protected]
- Contact Address: 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg
- Contact Phone Number: +352 2740 4620