Effective Date: September 24, 2026
Welcome to the privacy policy of Möbel Alvisse S.à r.l. This document outlines how we collect, use, disclose, and safeguard your personal information when you visit our official website www.mobelalvisse.com, make purchases of our compact home storage solutions, and interact with our e-commerce services. We are fully committed to protecting your privacy rights and ensuring that all your personal data is handled in full compliance with applicable data protection regulations in Luxembourg and across the European Economic Area. Please take your time to read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We only collect necessary personal information that helps us deliver a smooth, secure, and personalized shopping experience for all users of our platform. The categories of information we may gather include:
- Personal Identification Information: When you create an account, place an order, sign up for our newsletter, or contact our customer support team, we may collect your full name, billing and shipping address, email address, phone number, and payment-related information. We never store complete sensitive payment card details on our servers, all payment processing is handled through certified secure payment gateways that meet global payment security standards.
- Website Usage Data: As you browse through our product catalog of bathroom shelves, kitchen organizer shelves, and other home storage solutions, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referral source, pages visited on our site, time spent on each page, click patterns, and other anonymous browsing statistics. This data helps us optimize our website performance and ensure all pages load smoothly for our customers around the world.
- Communication Data: If you reach out to us via our contact email at [email protected], call us at +352 2740 4620, or submit a message through our online contact form, we will retain the content of your messages, your contact details, and our corresponding replies to efficiently resolve your inquiries related to product specifications, order status, shipping arrangements, return policies, and other after-sales support matters.
- Cookies and Similar Tracking Technologies: We use standard industry cookies on our website to remember your shopping cart contents, save your preferred language settings, analyze website traffic trends, and display relevant product recommendations that match your interest in compact, minimalist home storage products. You are fully authorized to adjust your browser settings to refuse cookies, but please note that disabling cookies may affect the full functionality of our e-commerce platform, such as preventing you from saving items to your shopping cart before checkout.
2. How We Use Your Collected Information
All your personal information is used for clear, legitimate purposes that directly relate to operating our e-commerce business and providing you with high-quality services:
- Order Fulfillment and Transaction Processing: We use your personal data to process your submitted orders, verify your payment information, arrange product shipment to the address you provided, send you order confirmation emails and tracking notifications, and smoothly manage all after-sales procedures including product return, exchange, and refund requests. Our warehouse team at 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg only accesses the necessary shipping information to ensure your ordered storage shelves are delivered to you accurately and on schedule.
- Service Personalization: With your explicit consent, we may send you regular updates about our latest arrivals of new compact shelves, exclusive promotional offers, practical home organization tips, and event notifications that align with your previously demonstrated interest in our product lines. You can opt out of these marketing communications at any time by clicking the unsubscribe link included in all our marketing emails, or by sending a request to our contact email.
- Website Improvement and Security: The usage data we collect helps us identify technical glitches on our website, optimize page loading speeds, test new feature updates, and improve the overall user experience for all visitors. We also use this information to detect and prevent fraudulent transaction activities, unauthorized access to user accounts, cyberattacks, and other potential security risks that could compromise the safety of our platform and our users.
- Customer Support Enhancement: Your contact information and communication records allow our support team to respond to your questions in a timely, personalized manner, resolve any issues you encounter with your purchased products, and continuously improve the quality of our customer service to meet your expectations.
- Legal Compliance: We may process your personal information when it is necessary to comply with our legal obligations under applicable tax laws, commercial regulations, data protection requirements, and other legal provisions that bind our company operating in Luxembourg.
3. Sharing of Your Personal Information
We will never sell, rent, or lease your personal information to any unrelated third parties for their commercial marketing purposes without your explicit prior consent. We may only share your information with trusted third-party service providers under strictly limited circumstances as follows:
- Authorized Service Providers: We work with carefully selected shipping and logistics partners, certified payment processing institutions, cloud service vendors, email delivery platforms, and website analytics service providers. These third parties are only permitted to access your personal information to perform their specific tasks on our behalf, they are bound by strict data protection agreements that require them to keep all your data confidential, and they are prohibited from using your personal data for any other independent purposes.
- Legal and Regulatory Requirements: We may disclose your personal information if we are required to do so by a valid court order, government regulatory request, legal subpoena, or other mandatory legal procedure. We may also disclose your information when it is necessary to protect our legal rights, the safety of our website users, our company assets, or to investigate potential illegal activities related to the use of our e-commerce platform.
- Business Transfer Scenarios: In the event of a merger, acquisition, restructuring, or full or partial sale of Möbel Alvisse S.à r.l. assets, your personal information may be transferred to the relevant succeeding entity as part of the business assets. We will provide advance notice to all registered users before such a transfer takes effect, to inform you of any changes to the applicable privacy practices.
4. Data Retention Period
We will not keep your personal information for longer than it is necessary to fulfill the original purposes for which the data was collected. Specifically:
- For transaction-related personal data generated when you place an order on our website, we will retain this information for the full duration required to complete the order, plus the additional retention period required by applicable Luxembourg commercial and tax laws, which is typically 10 years after the completion of the relevant transaction.
- If you maintain a registered user account on our website, we will store all your account-related personal information for as long as your account remains active. You can submit a request to delete your account at any time, and we will permanently erase all your personal data from our active servers within 30 days after we verify your identity, except for the data we are legally obligated to retain for compliance purposes.
- For marketing communication records and anonymous website usage statistics, we will retain these data for no longer than 3 years, after which we will anonymize the data irreversibly so that it can no longer be associated with any specific individual user.
5. Your Privacy Rights
In accordance with applicable data protection laws, you are entitled to a series of comprehensive rights related to your personal information:
- Right of Access: You have the right to request a copy of all personal information we hold about you, and to obtain detailed information about how we have processed your data.
- Right to Rectification: If you find that any of your personal information stored on our platform is inaccurate or incomplete, you have the right to contact us to request an immediate correction of that data.
- Right to Erasure: Under specific circumstances, including when your personal data is no longer necessary for the original purposes we collected it for, or when you withdraw your previously given consent to data processing, you can request that we delete all your personal information from our systems, subject to a few legally permitted exceptions.
- Right to Restriction of Processing: You have the right to request that we temporarily suspend the processing of your personal information in situations where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for the original processing purposes but you require us to retain it for your own legal claims.
- Right to Data Portability: You can request to receive all the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transmit this data directly to another data controller where technically feasible.
- Right to Object: You have the full right to object to our processing of your personal data that is based on our legitimate interests at any time, including for direct marketing purposes, without needing to provide any specific justification for your objection.
To exercise any of the above rights, you can send a detailed request to our designated data protection contact email at [email protected]. We will respond to your request within one month after we receive and verify your identity, and we will not charge any fees for processing your request unless your request is manifestly repetitive, excessive, or frivolous. If you are not satisfied with our response to your request, you also have the right to submit a complaint to the relevant data protection supervisory authority in Luxembourg.
6. Data Security Measures
We implement a comprehensive set of industry-standard technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. All data transmitted between your browser and our website is encrypted using TLS 1.3 technology, all our servers are hosted in secure, ISO 27001 certified data centers, our internal staff are only granted access to personal information on a strict need-to-know basis, and we conduct regular security audits and employee data protection training on an ongoing basis. While we strive our utmost to protect your personal data, please note that no data transmission method over the internet or electronic storage solution is 100% secure, so we cannot guarantee absolute and unconditional security of your information.
7. Protection of Minors
Our e-commerce platform is not intended for use by individuals under the age of 16. We do not knowingly collect any personal information from children under 16 years old. If you believe that we have accidentally collected personal data from a minor, please contact us immediately, and we will take immediate steps to delete all relevant information from our servers as soon as possible.
8. Third-Party Links
Our website may contain hyperlinks to external third-party websites, such as links to our social media profiles or partner websites that provide complementary services. Please note that we do not exercise any control over the privacy policies and data handling practices of these external websites. We strongly advise you to review the privacy policy of every website you visit after leaving our platform, as we bear no responsibility for the content, privacy practices, or data processing activities of any third-party sites.
9. Updates to This Privacy Policy
We may occasionally revise and update this privacy policy to reflect changes in our business operations, new legal regulatory requirements, or updates to our website services. Whenever we make material changes to this policy, we will post the updated version on this page with a revised effective date, and we will send a prominent notification to all registered users via email to inform them of the key changes. We encourage you to revisit this page periodically to stay informed about the latest version of our privacy practices. Your continued use of our website and our e-commerce services after the effective date of the updated privacy policy will constitute your acknowledgement and acceptance of the revised terms.
10. Contact Information
If you have any questions, concerns, or feedback about this Privacy Policy, or any matters related to how we handle your personal information, you can reach out to us through the following channels at any time:
- Company Name: Möbel Alvisse S.à r.l.
- Website: www.mobelalvisse.com
- Contact Email: [email protected]
- Contact Address: 1 Rue Jean Fischbach, Z.I. Am Bann, L-3372 Leudelange, Luxembourg
- Contact Phone Number: +352 2740 4620